Technical Support

Be sure to read the Membership FAQs for answers to many common questions.

Joe Frank streaming media: All streams throughout the site are compatible with the Adobe Flash Player and HTML5 Browsers (for Apple devices). You can download here: Adobe Flash

Streaming in Membership area:

After you select a show, you'll see it load in your "Play List" at the top of the page. Once loaded, click on the graphic "Click to Play," and the embedded JW Player will automatically begin playing the stream*. Note that clicking on the "play arrow" --> of the player, will stop the stream. To play the stream in a dedicated player - click on "Player" link located next to the show title in the Play List.

Select one show at a time and wait a few seconds! Clicking on several shows repeatedly and/or in succession may stop serving up the stream and nothing will play. If this happens, take a break and come back when your Play List is cleared (It takes about 2 hours after you make a selection before it will automatically drop off your Play List.)

Customer Service

We're proud of our Team's rapid response. You will never receive an autoresponder email with a generic "someone will get back to you soon." We usually respond within 24 hours - most of the time sooner - and will help you through whatever problem you may encounter with the Membership.

Please send your email to support[at]JoeFrank.com

* For IE 9.0 it will provide a link to open the Player window instead of embedding the player on the top of the page. This is done as a workaround for an issue with JW Player and the latest patches from Microsoft to systems running IE 9.0. (2011-09-11)