Membership FAQs

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Membership FAQs

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What is included in a Membership?

With a Premium Membership (for Monthly, Quarterly or Yearly access) you gain access to every show, short film and miscellaneous other Joe Frank-related material. With a Series Membership you will have access to the shows produced for a specific Series.

Listen to shows streaming online at your desk, or on the go with your smart device (requires an internet connection).

Note: The shows are available for download only through the Shop. Your Membership is subscription-based access to online streaming content only.

Can I give a Gift Membership?

YES!
Purchase a Gift Membership for any of the  Premium Membership levels (Monthly, Quarterly or Yearly access) or a Series Membership from the Joe Frank Gift Membership – in the Shop – be assured that Gift Memberships will not automatically renew!

How it Works:
When making the purchase, please note your gift recipient’s name and email address along with a note you’d like to add in the “Order Notes” at checkout. Once purchased, we assign a unique Membership Coupon Code for the Gift. We will email this code along with your note to your gift recipient in a Gift Membership e-mail – sent within 24-48 hours after purchase.

When redeeming the Code, your Gift recipient will not be required to provide any financial information. The Membership will automatically end after the Gift cycle. If the person is already a Member (free or paid) they can ask us to apply this Coupon Code to their account for them, but by default we do not do this.

And, you will receive a copy of the Gift Membership email that we send. 

NOTE: The Gift Recipient will sign up for an account on JoeFrank.com and will be asked for Address details as seen on the Signup Form.

What is the term of a Membership?

The date you sign up is the beginning of your subscription cycle. So, for a Monthly Membership, your subscription renews exactly one month from the date you signed up. A Quarterly Membership renews three months later, the Annual Membership renews one year from sign-up.

Memberships automatically renew – To continue your Membership without interruption, your credit card will be charged on the first day of the next cycle.

However, you can cancel at any time and still have access for the remainder of the cycle. Your credit card will not be charged again.

Want to listen for only one month? Sign up for a monthly membership and immediately cancel – you will have full access for that month and no longer be charged.

Remember – if you have any questions or concerns, please contact us at support@joefrank.com for assistance. We provide quick and personal customer support!

How do I access the shows?

Follow these instructions for using Desktop (PC, Mac, and Laptop) and Mobile (Smartphones and Tablets) devices:

    • Desktop: In the right-hand column of any JoeFrank.com page, you will see the Login and Password fields listed under “Member & Shop Login” or at the very top of the screen you will see the menu item “Login” between News and Shop. Click on that and you will be directed to the Login page (Screenshots: Desktop Login Locations, Login Page)
    • Mobile: Use the “hamburger” menu (four lines) in the upper-left corner to get to the Login link in the menu, or scroll to near the bottom of the page to get the Login and Password fields listed under “Member & Shop Login”. (Screenshots: Mobile Menu button (hamburger menu), Mobile Login Link, Mobile Login/Password Fields)
    • Enter your username/password in the Login and Password fields and then click the Login button under the right-side of the Password field.
    • Desktop: You will now see “Your Subscriptions” in the same location as where the Login fields/link was before (right side or top). (Screenshot: Desktop – Logged In)
    • Mobile: Use the “hamburger” menu (four lines) in the upper-left corner again or scroll to near the bottom of the page to see the “Your Subscriptions” area. (Screenshots: Mobile Menu after login, Mobile Subscriptions list near bottom)

(Be sure you are using a HTML5 supporting browser or have a current version of Adobe Flash player installed. – Chrome is currently doing the best at this in regards to the streams and HTML5).

Can I cancel whenever I want?

Yes! Below are step-by-step instructions to cancel. If at any time you need help cancelling your subscription, please contact us at support@joefrank.com. We respond within 24 hours.

Sign into your Joe Frank Online account, and near the bottom of the “Your Subscriptions” (right-hand menu) click “Cancel subscription” (Screenshot)

  1. Or, if you click Your Subscription at the top (between News and Shop) then look under Useful Links and click “Cancel subscription” there. (Screenshot)
  2. This takes you to your Payment History page. Next to the subscription you want to cancel, click “Cancel Subscription.” (Screenshot)
  3. Click on “Yes, I want to cancel subscription” when prompted again. (Screenshot)
  4. You will be taken to PayPal — you will need to login to your PayPal account. NOTE: Make sure to login with the account you signed up with at JoeFrank.com; if you aren’t sure, you can contact us at support@joefrank.com and we will help you find the account you used to sign up. (Screenshot)
  5. Once logged into PayPal, you may see a notice at the top of the page saying “The unsubscribe button you clicked is invalid. You can find the status of all subscriptions in ‘My preapproved payments’.“
  6. Click on the “My preapproved payments” link. If you did not see the notice described in #5, use the following link to go directly to the next page: https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist (Screenshot)
  7. Make sure the “Filter status by:” is set to “View All” and click on Go (by default, “View All” loads, you should be able to skip this step).
  8. Under the Merchant heading look for “Joe Frank Forever“, see the Description heading which will show the Series for that subscription and lastly notice the Status. If it’s marked as “Canceled” no money will be sent to JoeFrank.com. So be sure to find the Active  subscription if you want to cancel.
  9. Under Merchant heading, click on “Joe Frank Forever”  for the subscription you want to cancel. (Screenshot)
  10. You will now be on the “Subscription Details” page. Click on the “Cancel Subscription” button at the very bottom (between “Update Information” and “Return to Log”). (Screenshot)
  11. Click on “Cancel Subscription” (lower right; next to “Do Not Cancel”) again on the Cancel Subscription page. (Screenshot)
  12. You will be returned to the “Subscription Details” page and there will be a notice in yellow at the top confirming “This subscription has been cancelled.” (Screenshot)
  13. At this point you ether Logout of PayPal. Or go back to the list of subscriptions, by clicking the “Return to Log” button at the bottom.
  14. You can repeat 10-13 as many times as needed to cancel any Active “Joe Frank Forever” subscriptions.
  15. You can see on the PayPal – My Preapproved Payments page that the status will now be listed as cancelled for those that you cancelled. (Screenshot)
  • That’s it! Your recurring membership will end at the completion of the cycle, and your credit card will no longer be charged. Shortly after this is completed your account at JoeFrank.com will also reflect the cancel status in place of the Cancel link from Step 2. (Screenshot)

NOTE: If you need help, please contact support@joefrank.com.

Where do I get technical help if I need it?

First, check the Technical Support page for known issues. If you still need assistance, send an email to support@joefrank.com and we’ll respond as quickly as possible.

Please be sure to read the Terms and Conditions of Service for using the web site and listening to streams. We reserve the right to cancel the membership of anyone who does not comply with these Terms.

Important Note: Remember this is a recurring membership – you must cancel in order to end the subscription.

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