Be sure to read the Membership FAQs for answers to many common questions.
- Trouble receiving e-mail from us (JoeFrank.com)?
- Trouble downloading from the Shop using an iOS device?
- Using the Streaming Membership Area
- Joe Frank Streaming Media Information and a List of tested devices/browsers
- Where do I get technical help if I need it?
Last Updated: Sunday Jan 24th, 2016 @ 8:PM
Trouble receiving e-mail from us (JoeFrank.com)?
If you have any trouble receiving e-mail from us please make sure to check and try the following:
- Check your Junk or SPAM folder in case your e-mail provider has accidentally flagged the message.
- Add *@joefrank.com (check with e-mail host for correct syntax) to your Whitelist or Address Book (some systems check Address Books as a Whitelist)
- Make sure you aren’t over quota with your e-mail provider. If you aren’t getting any mail this may be the cause and if so please contact them.
- If all else fails please use the Contact form to get in touch with the Joe Frank Online Support team. We usually respond within 24 hours – most of the time sooner.
NOTE: If you use a spam control service requiring messages sent to you to be
approved, please let us know so that you may receive our response in a timely manner. Failure to do so may cause a delay in our response.
Trouble downloading from the Shop using an iOS device?
We are aware that currently all iOS (7.x and newer) devices are unable to correctly download shows purchased from the Shop. Instead they will “Stream” the show and stop abruptly and then the download will show Expired. If using an iOS device please download the show via a Mac or PC first and then use iTunes or another method to put the show on your iOS device for listening on the go.
If you have already had this happen and now your download shows Expired please use the Contact form to get in touch with the Joe Frank Online Support team. We usually respond within 24 hours – most of the time sooner.
Streaming in Membership area:
If you do not see the Membership you subscribed to listed under “Your Subscriptions” on the right-hand column (where the login is/was) then please “Logout“, close all of your browser windows and then log back in. This has been seen to happen randomly on a variety of devices/browsers.
Selecting the name of the show you want to listen to should create a pop-up of the player that will auto-reload to display and auto-play (when it can) the show. If you do not see a pop-up please disable the Pop-up blocker for your browser and click on the show name again.
Note: The shows are available for download only through the shop – the Membership is subscription-based access to online streaming content only.
Joe Frank Streaming Media:
All streams throughout the site are compatible with the Adobe Flash Player and/or most HTML5 Browsers, so this means you do NOT need to have Adobe Flash to enjoy listening to Joe! We aim to auto-detect the best display method between HTML5 and Flash for your device and browser. Currently Chrome for all Operating systems (Windows, Mac, Linux, Android, etc.) provides the best playback solution because of the way they handle HTML5, while other browsers may require Adobe Flash Player to be installed or may not be able to stream shows provided by JoeFrank.com at all. Streaming content is delivered in a MPEG4 container of the .M4A (AAC, audio) or .MP4 (H.264, video) file types.
Special Note: We have recently found that Firefox Browser for Android allows full skipping forward and jumping backwards of shows, which at times Google Chrome has issues with.
Below is a table showing all the devices/operating systems/browsers we have tested and confirm work. Just because your device/operating system/browser isn’t listed doesn’t mean it won’t work, it just means that it hasn’t been personally tested by the Joe Frank Team to ensure it will work correctly:
|Windows 98||Firefox 2.x|
|Internet Explorer 6|
|Windows XP (32-bit)||Chrome 27+|
|Internet Explorer 8|
|Windows Vista (32/64-bit)||Chrome 25+|
|Internet Explorer 9|
|Windows 7 (32/64-bit)||Chrome 27+|
|Firefox ESR 17.06+|
|Internet Explorer 9|
|Internet Explorer 10|
|Internet Explorer 11|
|Windows 8.0 (64-bit)||Chrome 27+|
|Internet Explorer 10 (Desktop mode)|
|Internet Explorer 10 (Metro mode)|
|Windows 10 (64-bit)||Chrome 45+|
|Edge (as of 2015/09/13)|
|Internet Explorer 11|
|Mac OS X (Mountain Lion)||Chrome 27+|
|Mac OS X (El Capitan)||Chrome 47+|
|Linux Mint 17.2 “Rafaela”||Chrome 45+|
|IOS 6.2/7.x/8.2/9.x (iPad 4)||Chrome|
|Kindle Fire (2011 series)||Stock Browser|
|Kindle Fire HD (2012 series)||Stock Browser|
|Stock Browser (requires Flash)|
|Opera 12.10 (requires Flash)|
|Android 4.2.2 (Jellybean)||Chrome|
|Android 4.3 (Jellybean)||Chrome|
|Opera 12.10||Android 4.4.4 (KitKat)||Chrome|
|Opera 22.x||Android 5.x (Lollipop)||Chrome|
We’re proud of our Team’s rapid response. You will never receive an auto-responder email with a generic “someone will get back to you soon.” We usually respond within 24 hours – most of the time sooner – and will help you through whatever problem you may encounter with the Membership. If you do not hear back from us and you used support[at]JoeFrank.com please try the Contact form on this site to ensure there isn’t any mail issues between your e-mail provider and our server.
Please send your email to support[at]JoeFrank.com or use the Contact form on this site.