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Return Policy

Please take time to read the physical and digital return policy. Thanks.

 

Joe Frank Return Policy:

CDs:
We take pride in the quality of the merchandise sold on Joe Frank.com. All CDs are top quality Taiyo Yuden CD-Rs – the best CD-Recordable discs available today. Taiyo Yuden blank CDs are superior in their recording quality, playback and print quality. We recently learned that Taiyo Yuden, one of Japan’s largest suppliers of electronic components, actually invented the CD-R! You cannot beat the quality of sound on these discs – the signal will be the closest to that of a CD-ROM than any other brand of CD-R disc. Not only that, but each CD is duplicated from the original Joe Frank show Master.

However, we know from time to time, we will ship a defective or blank CD – thankfully, in over 10 years of selling Joe Frank programs, we’ve only had a handful of CDs go out that were blank or defective.

If you receive a blank or defective CD, please contact us as soon as possible at support[at]joefrank.com or the Contact form and let us know the specific problems you encountered, and return it within 30 days to:

Joe Frank
PO Box 491027
Los Angeles CA 90049 
 

We will examine the CDs and either replace them, exchange them, or provide a full refund. We will also include your cost of shipping for the return!

We do not provide refunds, replacements or exchanges on CDs which display no problems.

We understand that there are extenuating circumstances at times – in that case, please drop us a line and let us know why we should provide a refund, replacement or exchange for the CD you purchased.

If you have any question about the content of a particular CD, please contact us prior to your purchase so we can help you identify the show you want!

Downloads:
If you have purchased a download that is corrupt, or one that is labeled improperly, or if you made the purchase but did not download it, email us – support[at]joefrank.com – or use the Contact form and we will help you out.

We do not provide refunds for downloads that are sold as advertised.

COPYRIGHT/LICENSING NOTICE: All Rights not expressly granted to the user are reserved. All copying, lending, duplicating, re-selling or trading of this product or its content is strictly prohibited. You cannot electronically transfer any part of the CD or place them in a time -sharing or service bureau operation or a computer/sampler network. Opening this product constitutes your acceptance of these terms.